Comentarios del cliente Su opinión

Hi, I hope you are all well, I had some transfers and 2 trips booked with you which I originally booked in March 2020 which was cancelled twice and rebooked. Well we finally got Poland on 31-10-2021 I would just like to say a massive thank you for your service, both transfers and trips was perfect. The 2 drivers who picked us up from the airport and took us back was very pleasant and helpful and very prompt. Both The drivers who took us to auschwitz and to the salt mines was very informative and very helpful making our trip an excellent experience Thanks stephen

Stephen Wilson

Zarezerwowałem samochód na lotnisko w Balicach dla moich studentów z Chin. Kierowca czekał na hali przylotów z odpowiednim napisem, co ułatwiło studentom jego rozpoznanie. Cała procedura zamawiania transportu przebiegała w bardzo dobrej atmosferze, skutecznie i z ogromną cierpliwością w stosunku do klientów. Firma zapewnia więc profesjonalną obsługę, na wysokim poziomie. Kierowca bardzo sympatyczny, pomocy i odpowiedzialny. Samochód wygodny, czysty i jazda nim to była czysta przyjemność. Polecam gorąco wszystkim! Można streścić działania firmy w trzech słowach: profesjonalizm-życzliwość-komfort!

Andrzej Ruszer

We had booked 2 excursions outside Krakow with you via our hotel Amber Boutique Hotel and I wanted to tell you that we were very satisfied with your services. First of all, we went to AUSCHWITZ-BIRKENAU on July 2nd. The driver-guide picked us up on time in front of our hotel. I don't remember his name but he was extremely kind all the day. We had all the necessary explanations during the journey and at our arrival on site. For the second reservation, we went to mine salt the next day, July 03. And, good surprise, we were alone in the mini-bus with our driver. Mike was great and managed very well the mishaps we encountered on the road (accident on the way with intervention of the emergency services and helicopter) and thanks to him we were able to make the visit at the scheduled time. Moreo

Julie-Oyana FOURNI

Hello again Gabriela Your driver was absolutely on time at the Hotel Legend. He had gone inside and I was outside! A very nice ride to the Airport and a very pleasant driver. We had a good conversation. Thank you for my transfers. I am very impressed with KrakowDirect and your personal attention. I will recommend your service and of course use it again next time I visit Krakow.

Neil Williams

Hello, Myself and my partner just wanted to say a big thank you for our amazing experience last week! We used your company for both our transfers and three days worth of trips, you were excellent in all aspects! Your staff were so friendly and warming and helped above and beyond! We would like to especially thank a lady called Paulina I believe she was called, she did our tour of Plaszow on Monday 7th September & Also our tour at the Shindlers Factory on Wednesday 9th September, she was so knowledgeable and really made our experience the best! Please pass on our thanks to her. I will definitely recommend your company and will most definitely use your company again when we visit again!

Alicia Lingwood

I would like to thank Matt for a wonderful service. Matt who took us to Auschwitz very helpful and informative. Also the staff at the office. It made our break more enjoyable. When we come back we will use your services again. Once again thank you Mrs Gail


Just wanted to thank you for the tour and in particular wanted to mention Michael who drive us there and back. He was very friendly and helpful, explaining everything clearly about where to go on arrival and departure. He also gave us extra information in addition to the video that was played on the way there. He did this in a way that was respectful to the nature of the visit but was also positive.

J Young

hi natalia, i would just like to thank you for making sure i got to visit auschwitz and the salt mine, michael was a very good host/driver, going beyond the call of duty, and looking after me, it was a pleasure to have him as company for the trips. thank you to yourself also for looking after me and keeping me informed. i hope to see you again sometime in the future.

Joseph Kokans

Hello there , We are back in the UK now but wanted to say thank you for the service you provided . It was very professional and good value. If we return we will use you again.

Regards, Gareth

This is just to say massive thanks to the company and to your drivers who are all equally nice and pleasant. Special mention to Simon who picked us up from the airport ~ he made a good impression to the company as he was really friendly, we warm up to him immediately. Michael who drove and guided us to Auschwitz-Birkenhau/Saltmine ~ he was also very pleasant. Raphael who drove for us to Zakopane ~ he was so patient with all of us, accommodating our multiple toilet stops and allowing us to change our itinerary last minute. And lastly Karol who took us back to the airport, he was also kind to allow us to change our pick up to an earlier time. They are an asset to KrakówDirect. They made our trips fun and enjoyable!

Best wishes to the company! Reina

Dear Team @ Krakow Direct, Today I visited Auschwitz with my Mum and we had the pleasure of being guided and looked after by a member of your team Peter. I would just like to extend my thank you to Peter for such wonderful service, over and above what we would expect. Everything was perfect and nothing was too much trouble. Peter spoke so highly of your company and how much you care for the customer. It is for reasons like this, that I will recommend Krakow Direct to family and friends and ensure there is no other service I will use again when in Krakow. This is now my second time, and it has only gotten better. I also very much appreciate the good support and timely responses from your office team in the lead up to our trip. I would appreciate if you can ensure my feedback is shared wi

Laura Toner

Want to say thank you very much for sending Jacob! He was absolutely amazing. He made our trip so much better plus he was extremely knowledgeable and friendly. We will recommend him and your team every chance we get. As well as when we return to Kraków.

Jovanni Vera

Also to say you and all your colleagues at Krakow Direct provide and excellent service and our driver today Lucas was excellent, he was very nice/friendly and courteous I will be highly recommending your service. Thank you again.


We are now back home after our trip to Poland. I just wanted to say a huge thank you to you and everyone we have dealt with at your company. We have been so impressed with your professionalism and the service provided by each person we have dealt with. The staff we met with were polite, arrived in plenty of time and we couldn’t have wished for better. The vehicles used were comfortable and clean too. From the start, our emails were answered promptly and nothing was too much trouble. We wouldn’t hesitate to use you again and have already recommended your company to a friend who is travelling to Poland shortly. Thank you again

Kevin Treviss, February 2020

Thanks so much for your wonderful tour guide Jacob. We were lucky to have him. He was very helpful and full of knowledge about Krakow and Poland

Kate Jackson

Superb service will definitely use again. We went to Auschwitz-Birkenau and the driver and guide were brilliant

I visited Krakow for three days this week and used the services of Krakow Direct-twice for visits to Auschwitz-Birkenau and the Salt Mines. I am pleased to report that the whole experience was very impressive, from the original research via their website; the ease of booking; the promptness of the pick ups; the vehicles; the friendliness of the drivers; the clear explanations given on what to expect on the tours and finally the guides themselves - especially Evelyn on the Auschwitz-Birkenau tour. Their may be cheaper options but based on my brief experience I am confident you would not regret using Krakow-Direct, indeed I think you too will be very satisfied just as my daughter and I were.

Brilliant service and experience delivered by krakow direct. We went on the combined aushwitz and salt mines tour, was picked up by Voytek at the arranged time. He was very welcoming and helpful (and even brought me back my purse after leaving it in the van!) Because we was so pleased with the service, we then went on to book our transfer to katowice Airport. Again the service was excellent. The driver was very nice and on time and was also not overly expensive. Thank you very much!

This is to say how much we enjoyed our trip to Kraków it was made so much better because we used Kraków direct the office staff was always quick in their response and the drivers always polite, prompt and helpful will definitely use them again and will be recommending them to any of my friends

From the outset, Krakow Direct have been superb. Magda helped to book the perfect private trip to Auschwitz. Peter the driver meet us at the hotel and gave us so much history during the trip to and back from Auschwitz. He organised a lunch for us and is a credit to your company. Joanna guided us around Auschwitz and told us so much and answered any questions we had. Fantastic service throughout, thank you.

We have just got back from our trip and thank you so much. Peter our driver was fantastic and gave us so much information on the way to and back from Auschwitz. Joanna the guide was superb and so knowledgeable and gave us a great experience. Thank you again


Thank you for your excellent service whilst we visited your beautiful country this week. All your drivers were extremely friendly helpful and on time.


We booked two tours with you and I have to say from the initial enquiry to being dropped off after the second tour was absolutely perfect. The staff are incredibly polite & extremely helpful. Michael, our driver sorted our tickets, introduced us to the tour guides at the various destinations and met us after each part of the tour, plus the vehicle was very clean. It took away any stress so we could concentrate on enjoying the tours. I would highly recommend Krakówdirect. Thank you.

Just to say thank you to everyone for an excellent service, we did 2 trips and an airport transfer and had 4 drivers overall. They were very professional and friendly and everyone in the group was very impressed. We had a fantastic stay in Krakow and your excellent service made it even better. Thanks again.


I would like to email and let you know how happy we were with the tour of aushcwitz provided sunday 26/01/19. Our driver Michael arrived promptly on time and provided knowledgeable and excellent service throughout the entire day. If you are to show this email to Michael I sat in the front of the vehicle with him on the way home where friendly and insightful conversations continued Once again thank you and we will definitely reccomend your company to our friends and use you again if we are to return to Krakow. Many Thanks Alex

Alex Patchett

Great Service. Would highly recommend this company for Airport Service and for Tours. Punctual and Polite Drivers.

Just wanted to say a big thank you for your service. Your drivers were lovely and very polite, we will definitely be using you again when we return to Poland. Thank you again


Hi, I’ve just returned to Ireland with my boyfriend after a trip to Kraków. We were blown away by the service we received from you guys. The taxi to and from the airport was so clean, comfortable and warm and we had a lovely driver from the airport to the hotel. We also booked the day trip to Auschwitz and the salt mines on Sunday and our driver was Michael. Michael is excellent at his job and looked after us very well, we couldn’t have asked for better. We learned so much in one day and we felt as if we could relax knowing we were in safe hands with Michael and he Was very informative. We have just returned and are already planning our next trip to Kraków! Thanks for making our time more enjoyable and thank you Michael for making everything run so smoothly.

Regards, Niamh

A great big thank you Krakow Direct, and especially Anna in the office. You all made our trip for 7 customers so smooth. From the airport pick up and return in clean comfortable vehicle with very attentive drives . The your tours to Auschwitz followed by the Salt mines the next day. Another member of the party had booked separately for your Folk trip which was a gain a great show.This company really deliver and make your holiday so easy 10/10

Just arrived back at our hotel after our trip to Auschwitz-Birkenau & the salt mines it was a fantastic day & our driver rafael was exceptional he was great thank you so much

Joanne Pendlebury

During my holidays to Kraków I spent 3 days with Kraków Direct tours. I am surprisingly glad to tell how excellent tours they made. Everything was easy and the drivers (read quides) spoke excellent English. They even offer audio and quide book with my own language, Finnish. Extra thanks to Mihael, who told much extra information while driving and while stopping to show interesting things. Happy new year!

Excellent tour service - we booked a last minute private your to auschwitz and the salt mine, our drive Peter was really nice and very knowledgable about Poland. We were collected in the morning and driven to both locations to be met by our tour guide, tickets had already been arranged. Would highly recommend this service, great value for money and you learn a lot!

Just want to thankyou for your service in this week it was awesome. I cant make another review on facebook. Coz i already did one. The drivers were really helpfull and awesome in every way they ara Karol and Marcel. Thanks again guys till the next one

Rosmar Barbara

We have just returned from Krakow and would just like to say thank you for arranging our guide and trip to Auschwitz. Our driver was Peter, what can I say such a helpful, courteous and friendly gentleman. Please pass on our thanks he looked after us extremely well. We are hoping to return to Krakow for another holiday and would be very happy to use you again for trips and excursions. Thank you again.


Dear Krakow Direct I have just returned from my short break in Krakow. We booked Krakow direct for both the Airport Transfers, and our trip to Auschwitz and the Salt mine. I cannot recommend krakow Direct enough, what a fantastic company. All three drivers, were smart informative ,on time, polite, helpful, the office staff were helpful, even helped us when we had a problem with our travel agent. Thank you so much for a great service, the best. Hope you all have a wonderful Christmas Tony and Sue.

Tony and Sue

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